Frequently Asked Questions

We provide a closed truck as well as a team of experienced workers.
The size of the truck and the number of staff members depends on the size and nature of your load.
For an average household, a team of 5 staff members will assist with the removal.

Yes we do. Gigi’s includes G.I.T. (goods in transit) insurance on all moves.
This covers you to the value of R200,000.00 in the event of fire, collision or overturning of our trucks.
We do not charge you for this cover.

Should you require comprehensive insurance, then please arrange this with our office.

You are welcome to do the packing yourself, but we can assist you with this service if requested.
Packing materials can be provided prior to the removal date, and packing services, if requested, take place on the same day as the removal.
These services will be in a separate quote, and payment for the packing service is made on the removal date once the packing has been completed and the final amount has been determined.

We do removals on Saturdays, but we are closed on Sundays.
The quotations for Saturday removals are the same as for removals taking place during the week.

If it is possible to assist you with a part-load / combined removal, we will definitely do so.
However, if it is not possible to combine the removal with another client’s, we would have to
provide you with a ‘private’ quotation on our smallest truck (4-ton). In this case the removal may become costly relative to the small load for removal.

Preferably yes. If the drawers and cabinets have not been emptied, the furniture item is often very heavy and difficult / impossible to manage. Also, there is a risk of the heavier drawers sliding open and causing damage.
If possible, please lock the empty drawers and cabinets to prevent this from happening.
We do use blankets to secure these furniture items, and if necessary, we can tape the drawers closed.

Please lock all your wardrobes, chests and cupboards before transportation. This prevents doors swinging open during transit.
Do not tape keys to furniture as they can go missing. For this reason, rather collect all your keys into a marked envelope and keep it on your person, or hand it to our driver.

Yes, please do. Our staff receive training on how to look for damaged items. Declaring scratched or damaged furniture will make the removal process less time consuming.

Gigi’s is more than willing to help you with these issues, however, we are not qualified plumbers and all work is therefore undertaken at your own risk.
Please isolate all appliances, from the water supply, by means of a stop valve or stop-cock. This will prevent possible damage to the property due to water leakages.

You can lay down protective plastic sheeting over your cleaned carpets to prevent them from becoming soiled. Flattened cardboard boxes work nicely as well.
A better option would be to delay the cleaning until after the move.

Yes. Your privacy is always respected by Gigi’s. We will never divulge your information or current address without a court order.

Yes, please defrost fridges and chest freezers before removal. During the move, fridges and freezers could defrost causing water to leak out resulting in damage to other furniture items.

Please read our section on moving cats and our page on moving dogs for advice.

Moving can be easy and stress-free if you prepare.
Please read through our moving tips section, to help you with your preparations.